Privacy Policy

Information this website may process

VIVID processes information that visitors intentionally provide through contact, verification or authorized platform interactions, together with limited technical information needed to deliver and secure the service.

• Contact information and message content submitted through an official VIVID form or support channel.
• Product verification identifiers such as a serial number or public verification token entered or scanned by a visitor.
• Authorized account information required to sign in to the Admin or Center platform.
• Technical request information that may include IP address, browser or device information, timestamps and security-related request data.

How information is used

• Provide requested website, product-verification and platform functions.
• Protect accounts, detect misuse and maintain service integrity.
• Respond to questions, support requests and legitimate business communications.
• Maintain traceability, auditability and warranty or installation records where those records are part of an authorized VIVID workflow.
• Improve reliability, accessibility and performance of the website and platform.

Public product verification and privacy

Public verification is designed to confirm product records without exposing unnecessary customer information. Where installation or warranty information is available publicly, personal information may be masked or limited to the minimum needed for the verification experience.

A public verification result should not be treated as a substitute for the applicable sales, installation or warranty documentation.

Cookies and browser storage

Essential cookies or browser storage may be used for secure sessions, theme or interface preferences, cookie choices and other functions required for the service to operate correctly. Optional analytics or marketing technologies are not enabled through the consent banner unless they are separately configured and consented to.

Sharing and service providers

VIVID may use infrastructure, hosting, storage, security or communications providers to operate the service. Information is shared only as reasonably necessary for those services, legal obligations, fraud prevention, security or protection of VIVID and its users.

VIVID does not publish customer information to advertisers through the public verification experience.

Retention and security

Retention depends on the type of record. Operational, audit, installation and warranty records may need to be retained longer than ordinary website inquiries because they support traceability, security, commercial records or legal obligations.

VIVID uses technical and organizational controls intended to protect information, but no internet service can promise absolute security.

Your choices

• Choose essential-only storage through the public cookie banner where available.
• Contact VIVID to ask a privacy question or request review of information you have provided, subject to applicable legal and record-retention requirements.
• Avoid submitting sensitive information that is not required for the service you are using.

Policy updates

This policy may be updated when the website, platform, legal requirements or service providers change. The effective date on this page identifies the current published version.